Privacy Policy

Your Privacy and Data Protection Rights

Commitment to Privacy

Stratford Credit Sdn Bhd is committed to protecting the privacy and personal data of our users in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

This Privacy Policy outlines how Stratford Credit Sdn Bhd collects, uses, discloses, stores, and protects your personal data.

1. Data We Collect

a) We may collect the following categories of personal data when you use our platform or services:

  • Identity Data: Full name, identification/passport number (for regulators), and company registration number
  • Contact Data: Email address, mobile number, billing address
  • Technical Data: IP address, browser type, device data, cookies
  • Marketing Preferences: Newsletter subscriptions, promotional consents

b) We only collect data necessary to deliver our services, comply with legal obligations, and improve user experience.

2. How We Use Your Personal Data

a) Your data is processed for the following purposes:

  • To comply with applicable legal and regulatory obligations
  • For fraud prevention and system security
  • With your consent, to send promotional offers, newsletters, and marketing campaigns

3. Legal Basis for Processing

a) In accordance with PDPA and GDPR, we process personal data under the following lawful bases:

  • Contractual necessity: To fulfill our services
  • Legal compliance: To meet consumer protection laws
  • Legitimate interests: To enhance platform functionality and prevent fraud
  • Consent: For email marketing or when storing optional data

4. Disclosure of Personal Data

a) We may disclose personal data to the following parties:

  • Regulatory Authorities: As required by Malaysian law or court order
  • Third-Party Service Providers: For analytics, cloud hosting, email marketing, or support tools (bound by confidentiality)

b) We do not sell or trade your personal data.

5. International Data Transfers

a) While Stratford Credit Sdn Bhd is based in Malaysia, some data may be processed by service providers in jurisdictions outside Malaysia or the EU.

b) In such cases, we ensure adequate safeguards are in place, such as standard contractual clauses (SCCs) under GDPR or equivalent agreements.

6. Data Retention

a) Personal data will be retained only as long as necessary to fulfill the purposes outlined in this Policy.

b) Data related to financial or tax reporting may be retained up to 7 years as per Malaysian law.

c) You may request deletion of your data unless it is required for legal purposes.

7. Your Rights Under PDPA and GDPR

a) Depending on your location, you have the right to:

  • Access your personal data
  • Correct or update your personal data
  • Withdraw consent to processing
  • Request deletion ("right to be forgotten")
  • Object to certain processing activities
  • Request data portability (GDPR only)

b) To exercise these rights, contact us at admin@orixresources.com

8. Cookies and Tracking

a) We use cookies and similar technologies to:

  • Remember user preferences
  • Track website performance
  • Analyze visitor behavior (e.g., Google Analytics)

b) You may disable cookies in your browser settings, though this may affect functionality.

9. Data Security

a) Stratford Credit Sdn Bhd implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or destruction, including:

  • SSL encryption
  • Role-based access control
  • Secure cloud hosting (ISO 27001 certified)
  • Regular security audits

10. Privacy for Children

a) Stratford Credit Sdn Bhd does not knowingly collect personal data from any individual below the age of 21 years of age with or without parental consent.

b) If we become aware of such data, it will be deleted promptly.

11. Updates to This Privacy Policy

a) This Policy may be revised from time to time.

b) The latest version will be posted on our website.

c) We encourage users to check regularly for updates.

Questions about this policy?

If you have any questions or concerns regarding this privacy policy, please contact us.

Email: admin@orixresources.com

Phone: +603 9548 0051